Refund policy

REFUND POLICY
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Last updated: September 25, 2026

Royaux produces its works deliberately and, in most cases, individually for each acquisition. This policy reflects that.

Made-to-order works are final sale
Current works, including the Royaux Crest Tee and Royaux Crest Hat, are produced after your order is placed. Because each piece is made for its buyer, made-to-order works cannot be returned or exchanged for a change of mind, fit, or size. Please consult the size and construction details on each product record before completing an acquisition.

Defects, damage, and errors
If a work arrives defective, misprinted, damaged in transit, or is not the item you ordered, contact us at inquiries@royaux.club within 14 days of delivery. Include your order number and clear photographs of the issue. Once confirmed, we will provide a replacement or a full refund to your original payment method. You will not be asked to pay return shipping for a verified defect or error.

Cancellations
Orders may be cancelled within 24 hours of purchase, provided production has not begun. After that point, the order is final.

Limited, historical, and archive works
Works held in the Royaux Archive are part of the institutional record and are not offered for acquisition. Limited editions and designated works are final sale unless their product record expressly states otherwise.

Lost or undelivered packages
If tracking shows a package has not arrived within a reasonable time, contact us and we will work with the carrier to resolve it. Please confirm your shipping address carefully at checkout; we cannot be responsible for works delivered to an incorrect address provided by the buyer.

Refund timing
Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer.

Contact
Royaux Institution of Art
207 E Buffalo St
Milwaukee, WI 53202
inquiries@royaux.club